Terms & Conditions
JAXON’S DEALZ
AUCTION TERMS, CONDITIONS & CUSTOMER POLICY
Effective Date: August 22, 2026
These Terms and Conditions (“Terms”) govern participation in auctions, purchases, pickups, returns, and other transactions conducted by Jaxon’s Dealz LLC, including transactions conducted through third-party online auction platforms.
By registering for an auction, placing a bid, purchasing merchandise, or otherwise completing a transaction with Jaxon’s Dealz, the customer (“Buyer”) acknowledges that they have read, understood, and agreed to these Terms.
1. ALL BIDS ARE FINAL
All bids are binding.
Once a bid has been submitted, it cannot be removed, lowered, canceled, or retracted, except at the sole discretion of Jaxon’s Dealz or where otherwise required by applicable law.
Buyers are responsible for reviewing the lot description, photographs, quantity, condition information, and other available information before bidding.
Accidental bids, bidding on the wrong lot, failure to read a description, or changing one’s mind after bidding generally will not be grounds for cancellation.
2. TWO-STEP BID CONFIRMATION
The auction platform may require bidders to confirm their bids before submission.
The Buyer is responsible for verifying the lot number and bid amount before final confirmation.
Jaxon’s Dealz is not responsible for bids placed because of user error, device error, failure to review a confirmation screen, or another person using the Buyer’s account.
3. ITEM CONDITION
Jaxon’s Dealz primarily sells liquidation, overstock, shelf-pull, customer-return, open-box, and other merchandise obtained from major retailers and suppliers.
Unless expressly stated otherwise, merchandise should not be assumed to be factory-new retail merchandise.
Packaging may be opened, damaged, missing, replaced, or show signs of handling.
Photographs and descriptions are provided to assist Buyers but may not identify every cosmetic imperfection, missing accessory, packaging issue, or other characteristic.
Buyers should bid based on the information provided for the individual lot and not solely on the product’s original retail description or stock photographs.
4. 7-DAY FUNCTIONALITY GUARANTEE
Unless a lot is specifically identified as AS-IS, UNTESTED, PARTS ONLY, SALVAGE, NO GUARANTEE, or FINAL SALE, Jaxon’s Dealz provides a limited 7-day functionality guarantee on eligible merchandise.
The guarantee applies to the item’s basic intended functionality.
The 7-day period begins on the designated pickup date, regardless of whether the Buyer picks up the merchandise on that date.
To request a return, the Buyer must contact Jaxon’s Dealz within the 7-day period and provide:
Buyer name
Auction date
Lot number
Description of the problem
Photographs or video when requested
Any other reasonably requested information needed to identify the merchandise and verify the issue
Approved returns must include the original item and any applicable Jaxon’s Dealz identification or tamper labels.
Serial numbers and tamper seals must match Jaxon’s Dealz records.
Removing, altering, switching, damaging, or tampering with a serial-number label, identification label, or tamper seal may void the functionality guarantee to the extent permitted by law.
5. WHAT THE FUNCTIONALITY GUARANTEE DOES NOT COVER
Unless required by applicable law, the limited functionality guarantee does not cover:
Cosmetic damage
Scratches, dents, discoloration, or packaging damage
Missing original packaging
Minor missing accessories that do not materially prevent normal operation
Buyer misuse or improper installation
Damage occurring after pickup
Damage caused during transportation by the Buyer
Improper electrical connections
Improper assembly
Normal wear and tear
Buyer modification or attempted repair
Items expressly sold AS-IS, UNTESTED, PARTS ONLY, SALVAGE, NO GUARANTEE, or FINAL SALE
Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable California or federal law.
6. RETURNS AND REFUNDS
Eligible functionality claims must be reported within the applicable guarantee period.
If Jaxon’s Dealz confirms that an eligible item is nonfunctional, Jaxon’s Dealz may, as appropriate and subject to applicable law:
Issue a refund;
Replace the merchandise with a comparable item, if available; or
Offer another mutually agreed resolution.
Unless otherwise required by law, returns for buyer’s remorse, incorrect size, color preference, change of mind, or simply no longer wanting the merchandise are not accepted.
7. BUYER’S PREMIUM
A 10% Buyer’s Premium is added to the winning bid price unless a different Buyer’s Premium is clearly disclosed for a particular auction.
Example:
Winning Bid: $100.00
10% Buyer’s Premium: $10.00
Subtotal: $110.00
Applicable sales tax and other authorized charges may then be added.
The Buyer is responsible for reviewing the applicable fees before bidding.
8. SALES TAX
Applicable California sales tax will be charged unless the Buyer provides valid documentation establishing an applicable exemption.
Buyers claiming a resale exemption are responsible for providing valid and current resale documentation as required by law.
9. PAYMENT
Payment is due according to the payment deadline disclosed for the applicable auction.
Accepted payment methods may vary by auction.
Jaxon’s Dealz reserves the right, to the extent permitted by law and the applicable auction platform’s rules, to require a particular form of payment for certain transactions.
Failure to pay for merchandise won may result in suspension or termination of bidding privileges and other remedies available under applicable law and platform rules.
10. PICKUP POLICY
Unless a particular auction states otherwise, the designated auction pickup period is:
Saturday: 9:00 AM – 4:00 PM
Buyers are responsible for reviewing the specific pickup instructions for each auction.
Winning an auction does not create an obligation for Jaxon’s Dealz to store merchandise indefinitely.
Buyers are responsible for bringing sufficient labor, vehicles, tools, tie-downs, packing materials, and other equipment necessary to safely remove their purchases.
Jaxon’s Dealz employees are not obligated to load merchandise into a Buyer’s vehicle.
11. LATE OR MISSED PICKUP
Merchandise not picked up during the designated pickup period may be subject to reasonable late pickup or storage charges when disclosed or otherwise permitted by law.
Buyers should contact Jaxon’s Dealz promptly if an emergency prevents timely pickup.
Any alternate pickup arrangement must be expressly approved by Jaxon’s Dealz.
12. ABANDONED MERCHANDISE
Merchandise that remains unclaimed after the applicable pickup and notice periods may be treated as abandoned only to the extent permitted by California law.
Jaxon’s Dealz reserves any rights and remedies available under applicable law regarding storage, disposition, resale, or other handling of unclaimed merchandise.
13. AUCTION DESCRIPTIONS AND PHOTOGRAPHS
Jaxon’s Dealz makes reasonable efforts to provide useful descriptions and photographs.
However, descriptions may contain inadvertent errors, and photographs may not show every angle, accessory, defect, or component.
Product names, trademarks, model information, specifications, and estimated retail values may originate from manufacturers, retailers, suppliers, or other sources.
Estimated retail value is provided for informational purposes only and is not a representation or guarantee of current market value or resale value.
14. INSPECTION
When inspection or preview is offered, Buyers are encouraged to inspect merchandise before bidding.
Failure to inspect merchandise does not automatically create a right to cancel a winning bid.
15. AUCTION PLATFORM AND TECHNOLOGY
Online auctions depend upon internet connections, servers, computers, mobile devices, software, and third-party platforms.
To the extent permitted by law, Jaxon’s Dealz is not responsible for losses caused solely by circumstances outside its reasonable control, including internet outages, platform interruptions, device failures, delayed transmissions, or third-party system failures.
Jaxon’s Dealz may pause, extend, reschedule, or cancel an auction when reasonably necessary because of technical problems, material listing errors, emergencies, or circumstances outside its reasonable control, subject to applicable law and platform rules.
16. RIGHT TO REFUSE OR CANCEL TRANSACTIONS
To the extent permitted by law and applicable platform rules, Jaxon’s Dealz reserves the right to reject registrations, restrict bidding privileges, cancel fraudulent or materially erroneous transactions, or suspend accounts for conduct including:
Fraud or attempted fraud
Nonpayment
Chargeback abuse
Threatening or abusive conduct
Bid manipulation or collusion
Providing false registration information
Attempted merchandise switching
Tampering with return-identification systems
Repeated violations of auction rules
Jaxon’s Dealz will not exercise these rights for an unlawful discriminatory purpose.
17. CHARGEBACKS AND PAYMENT DISPUTES
Buyers who believe a charge is incorrect should contact Jaxon’s Dealz promptly so the matter can be investigated.
Initiating a chargeback does not automatically eliminate the Buyer’s contractual obligations.
Jaxon’s Dealz may provide auction records, bid confirmations, invoices, pickup records, photographs, communications, signed documents, account records, and other relevant transaction information to payment processors or financial institutions when responding to a payment dispute.
Fraudulent chargebacks may result in suspension of future bidding privileges and pursuit of remedies available under applicable law.
18. ACCOUNT SECURITY
Buyers are responsible for maintaining reasonable security over their auction account credentials.
Buyers should immediately report suspected unauthorized account access.
Jaxon’s Dealz reserves th